Terms of Service

1. Acceptance of Terms

By accessing or using IntakeMaster (the "Service"), operated at felican.ai/intake-master, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

2. Description of Service

IntakeMaster is a SaaS platform for managing client intake processes. The Service includes form creation, AI-assisted data collection, voice intake, document generation, reporting, and integrations with third-party storage services.

3. Account Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must be at least 18 years old to create an account.

4. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to other accounts or systems
• Interfere with or disrupt the Service or its infrastructure
• Use the Service to collect, store, or process data in violation of applicable privacy laws without proper consent
• Reverse-engineer, decompile, or disassemble any part of the Service
• Resell or redistribute the Service without written authorization

5. Your Data

You retain ownership of all data you submit to the Service ("Your Data"). By using the Service, you grant us a limited license to process, store, and display Your Data solely to provide the Service. You are responsible for ensuring that you have the right to submit any data you enter, including obtaining necessary consents from your clients.

6. AI-Assisted Features

The Service uses artificial intelligence to assist with intake conversations, data extraction, template creation, and report generation. AI outputs are provided as suggestions and should be reviewed for accuracy. We are not responsible for errors in AI-generated content. You are responsible for verifying all AI-extracted data before relying on it.

7. Third-Party Integrations

The Service allows you to connect third-party services such as Google Drive, OneDrive, and SharePoint. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the availability, security, or practices of third-party services. You may disconnect any integration at any time through the Settings page.

8. Service Availability

We strive to maintain high availability but do not guarantee uninterrupted access to the Service. We may perform maintenance, updates, or modifications that temporarily affect availability. We will make reasonable efforts to provide advance notice of planned downtime.

9. Subscription and Payment

Access to certain features may require a paid subscription. Subscription terms, pricing, and billing cycles are displayed at the time of purchase. Refunds are handled on a case-by-case basis.

10. Intellectual Property

The Service, including its software, design, logos, and documentation, is owned by us and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID FOR THE SERVICE IN THE TWELVE MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of the Service, your violation of these Terms, or your violation of any third-party rights.

13. Termination

We may suspend or terminate your account if you violate these Terms. You may delete your account at any time. Upon termination, your right to use the Service ceases immediately. We will delete your data in accordance with our Privacy Policy.

14. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles.

16. Contact

For questions about these Terms, contact us at [email protected].